Shipping Info & Customer Service

Shipping & Delivery

FREE SHIPPING: Excludes Lead Acid & AGM Batteries Heavier Than 20 Pounds. Applies to orders over $500 before taxes and after any promotional discounts. Applies only within Canada, however does not include Remote Locations and the North including Yukon, Northwest Territories And Nunavut. Free shipping applies to standard shipping method (least expensive method) The customer may choose to expedite and pay the difference.

Free Victron Shipping: Excludes Lead Acid, AGM & Lead Carbon Batteries Heavier Than 20 Pounds. Applies To Orders Over $99 before tax and promotional discounts And does not include Remote Locations and the North including Yukon, Northwest Territories And Nunavut.

Shipping To The North & Remote Locations: Contact us for special discounted shipping rates to trucking terminals in your general area that you could pick your order up from. We also may be able to offer discounted rates to Northern Canada.

Privacy & Security
We Value Your Privacy And The Security Of Your Personal Data. Westrock Has Partnered With Paypal For Secure Transactions.

Returns & Replacements
Returns Are Accepted On Off The Shelf New Items Within 30 Days Of Sale. A 20% Restocking Fee Applies to All Returned Items. Custom Built And Special Order Items, Including Solar Energy Systems, Are Not Returnable. Defective Items Can Be Returned For Repair Or Replacement (Our Option) Within 30 days of Warranty Period For That Item. After 30 days contact us for instructions on how obtain warranty service from the manufacturer. Shipping Costs Are the Responsibility Of The Customer.

Ordering
Many Items Are Available For Ordering On Our Website, Contact Us To Order Items That Are Not Listed Online.

Payment, Pricing & Promotions
Secure Payment Via Paypal Or Interac Email Money Transfer Are the Only Methods Of Payment Acceptable For Online Orders. All Prices Are Subject To Change, Online Pricing May Not Be Available In Store.